the gift of feedback

This thought-provoking one & a half-day workshop will give you the skills & confidence you need to provide feedback to anyone, anywhere, anytime!

Research shows that people yearn for straight talk. If you were doing something wrong, or badly - wouldn’t you want to know? Most people do! We want to hear the truth about our performance. One of the secrets of giving feedback is to view it as a gift…if you believe that giving truthful, balanced feedback will help people to be more effective in their work and perhaps in their life, then you will be more inclined to give feedback. When you provide others with immediate and precise feedback, you give them opportunities to improve. When you don’t, you often set them up for continuing and increased failure.

exploring feedback

what actually is ‘feedback’?

  • types of feedback
  • feedback principles
  • your opinion vs. your analysis
  • the feedback rollercoaster – DAWA
  • the importance of feedback

modelling it

how can you role model the power of feedback?

  • first the relationship…
  • asking for it
  • responding to the messenger
  • processing feedback
  • be the model

giving it

what approach will you choose to give feedback?

  • feedback to staff, peers & managers
  • individual vs. team feedback
  • actionable feedback
  • recognising right behaviours
  • choosing your approach

doing it

how can you get great at giving feedback?

  • the value of scripting
  • it’s like riding a bike
  • practice, practice, practice
  • getting feedback on your feedback!
  • what if your feedback makes no difference?
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“people perform best when they know how they are doing”